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Privacy Policy - GDPR

If you are our customer or visitor to our website/ e-shop, you give us your personal information by visiting or purchasing goods. Our company is responsible for their protection and security in accordance with the principles and rights deriving from the GDPR (Personal Data Protection Regulation).

Privacy Policy Manager
The administrator of personal data is company ArtCrystal Tomeš s.r.o. based in Palackého 3145/41, 46604 Jablonec nad Nisou, Czech Republic, company ID: 04517091. Company ArtCrystal Tomeš s.r.o. as a web / e-shop operator, processes your personal data as an administrator, determines how the personal data will be processed and for how long will be processed. Eventually choose any other providers.

Contact information
If you wish to contact us during the processing of your data, please contact us by phone +420 739 551 115 or by e-mail:

We as the administrator of your personal data declare that, we comply all legal obligations required by applicable law, in particular, the Personal Data Protection Act and the GDPR, and that:

1. we will process your personal data only on the basis of a valid legal reason, in particular, the legitimate interest, performance of the contract, legal obligation or consent
2. we comply with Article 13 of the GDPR with the obligation to provide information prior to the processing of personal data,
3. we will allow you to fulfill your rights under the Personal Data Protection Act and the GDPR.

The scope of personal data and purpose of processing
We process your personal information to fulfill the following purposes:

1. To provide services and performance of the order/contract
your personal data to the extent of billing information, e-mail, telephone number, correspondence address we necessarily need to fulfill the order/contract - sending of goods, spare parts, fulfillment of warranty conditions.

2. Bookkeeping
If you are a customer, we need your personal data (billing information) to comply with the statutory obligation to issue and record tax documents.

3. Marketing - sending newsletters
We use your personal information (email and name), what you click on in the e-mail, and when you open it most often, we use it for direct marketing - sending business information.

If you are our customer, we send you business information in a legitimate interest because we reasonably believe that you are interested in our news, for 5 years from the last order.

If you are not our customer, we will send you newsletters only after your consent, for a period of 5 years from the email agreement.

In both cases, you can cancel your consent by using a sign-out link, that is inserted in each newsletter email from us.

4. Photos and Videos
We make a photo or video documentation, during some of our installation by customers. In case of customers confirmation, we use these photos and videos in promotional materials, on web/e-shop / social networks or printed promotional materials. You will never find the names and the location by these promotional materials unless it is a customer reference and it is based on customers consent.

We retain your personal information for the duration of the limitation period. Unless the law provides a longer period for its retention or we have not stated in specific cases.

We record your IP address, while you are browsing our on web/e-shop to recognize how long you stay on the page and from what internet site you come from. We use cookies to track web/e-shop traffic and customization of website views as our legitimate interest because we believe we can offer you better services thanks to this tracking.
Ads targeting cookies will be used only on the base of your consent.
Our web/ e-shop can be browsed also in a mode without collecting personal data. You can disable the use of cookies on your computer in your internet browser.

Security and Privacy policy
We protect your personal data as much as possible using modern technologies that correspond to the level of actual technical development. We have made and maintained all possible (currently known) technical and organizational security measures that prevent your personal data misuse, damage or corruption.

Passing of personal data to third parties
Access to your personal data have our employees and co-workers, who signed a nondisclosure agreement and who are trained in the security of personal data processing.
In order to provide some specific processing operations that we can not provide ourselves, we use the services and applications of providers that specialize in these processes and are in compliance with the GDPR.

Third-party providers of platforms and services:
Czech Post - distribution of consignments
PPL - distribution of consignments
DHL - distribution of consignments
Balík po Evropě - distribution of consignments application
SmartEmailing - an email communication application
Anabix - CRM system, a database of contacts
Facebook - FB pixel
Google - Google Analytics, AdWords - Sklik
Katerina Kuzelova - bookkeeping

It is possible that we will use other applications or providers to improve processing in the future. In this case, we always select companies in accordance with GDPR.

Transmission of data outside the European Union
We process data only in the European Union or in countries that provide an adequate level of protection on the basis of the European Commission's decision.

Personal data protection rights
Please contact us via e-mail: if you wish to use any of these rights.

The right for information - is already covered by this information page with the principles of personal data processing.

Right to access information - you can make a claim and we will provide you all your personal data and reasons for their processing within 30 days.

The right to completion and change - You have the right to add and change your personal information if something changes or you find your personal data outdated or incomplete.

Right to Limit Processing - You can restrict the scope of your personal data or processing purposes if you think we process your inaccurate data or you do not agree with processing of your personal data (for example you can log-out the newsletter and restrict the purpose of sending business information to you).

Right to be deleted (be forgotten)
In this case, we will delete all your personal data from our system and from third-party systems and backups. We need 30 days to secure this right to erase. In legitimate cases, we are bound by a statutory duty. We must record the issued tax documents after the deadline stipulated by the law. In this case, we will delete all personal data that is not bound by any other law. We will notify you by e-mail about the completion of the deletion.

Complaint at the Office for Personal Data Protection
You have the right to address your complaint to the Office for Personal Data Protection at any time.

Unsubscribe from newsletters and business announcements
Emails with inspiration, articles or information about products and services are sent to you if you are our customer. It is based on our legitimate interest. We send you these emails just after your consent if you are not our customer yet. In both cases, you can stop subscribing our newsletters by clicking the log-out link in each email which we send to you.

Our employees and co-workers, who will process your personal information, are required to maintain your personal data confidentially and safely. This confidentiality persists even after the termination of the cooperative obligations.

This Privacy Policy applies from May 24, 2021


Help with order?

Mon - Fri 8 - 16h

Sarka Novakova

 Šárka Nováková
 T: +420 739 551 115


What Our Customers Say

  • Wilco, Winterswijk, NL

    Rating: 5 / 5
    Hello Sarka, The package has arrived safely. Your colleagues are very good at secure packaging! The lamps are beautiful and i will be enjoying them for a very long time. Thank you for the excellent service, and until my next order. Kind regards, Wilco.
  • Emma, Tallin, Estonia

    Rating: 5 / 5
    Dear Sarka, I received the parcel, everything is all right. The chandelier successfully reached it's destination. I am so happy! It is so beautiful, just as I imagined it to be, or perhaps even better :) All my gratitude to ArtCrystal for a quick fullfillment of the order. And of course to you, dear Sarka for helping with it! Hope to order again soon. My kindest regards, Emma.
  • Sandra, Klaipėda, Lithuania

    Rating: 5 / 5
    Hello Sarka, Just a quick email to say thank you for our gorgeous chandelier! My mum has now had it hanged on the ceiling, complete with all the crystals, and she can't take her eyes off it. She was also very impressed with how well everything was polished and packaged, and the overall efficiency and organisation of the transaction. Very happy customers, thank you!
  • Kate Nielsen, Frederikshavn, DK

    Rating: 5 / 5
    Hello Sarka, we have recevided the chandelier yesterday, and thank for a good treatment and teamwork. We are looking forward to see the chandelier when we have placed it. The other chandelier is beautiful, and we are very happy with it, and satisfied. Have a nice weekend. Kind Regards.
  • Jonas Hansen, Oslo, Norway

    Rating: 5 / 5
    Hello Mrs. Novakova! Thank you and thanks also to Mr. Tomes for almost excellent delivery of your nice chandelier to Oslo, to my son. He is the musician and music teacher and therefore is that nice for him to have such beautiful light source just over his lovely instrument. Have a nice day. Sincerely
  • Slava, Ireland

    Rating: 5 / 5
    Hi Šárka, I received the chandelier yesterday. It looks amazing and I'm very happy with it. I would like to thank you for your service and hope to have business with you in the future. Thank you and kind regards, Slava.
  • Janet Williams, Rotherham, GB

    Rating: 5 / 5
    Dear Sarka, It has been a pleasure buying them off you. So glad as they are the prettiest for my size room they make me smile when I look at them. Will recommend you to everyone here .Thank you so much Sarka it has been a pleasure. Take care. Kind regards
  • Elisa Palmieri, Sassari, Italy

    Rating: 5 / 5
    Dear Sarka! We received today the parcel. A good news. Everything is fine. It is really beautiful set. Special thanks to you as a professional. It was a pleasure to communicate. Thank you and wish a good business. Best regards
  • Pinar, Bursa,Turkey

    Rating: 5 / 5
    Thank you very much Sarka, While ordering online, i was suspicious about the quality, conditions. I received today my chandelier and hung it already. It is gorgeous. Thank you very much. It definetly changed the ambiance of the entrance of my home. See you soon again.
  • Emily Clarke, Sheffield, GB

    Rating: 5 / 5
    Dear Sarka, thank you. We have assembled one of the chandeliers and it is BEAUTIFUL. Thank you so much for all your help. You have been fabulous.
  • Harriet L., Puissalicon, FRA

    Rating: 5 / 5
    Dear Lenka, It's here and in position! It's amazing! My mum is 'over the moon... Absolutely thrilled... It's beautiful ..' She says. When I can I will send you a photo... Thank you so much for everything. We will be buying another 2 next year! Probably different ones. Your service was impeccable.
  • Maria Salimeni, Stuttgart, DE

    Rating: 5 / 5
    Dear Lenka, yesterday the second big chandelier is arrived. Everything is perfect and we are very happy about such a good quality, nothing is broken or damaged. Thank you very much!!! Now, i am surching for the next one for my sleeping room. Kind regards.
  • Alex Durand, Paris

    Rating: 5 / 5
    Dear Mr.Tomes, herewith I would like to thank you and your company that your chandeliers lighted up my château in Paris. They perfectly stress the ambience of the whole château. I´m satisfied with your company cooperation. I can say: "Amazing chandeliers, perfect services.
  • Helen Cheung, Singapore

    Rating: 5 / 5
    Dear Lenka, I received the chandelier today! That's super fast!!! Thanks for the nice packaging, everything is in perfect condition! I admire the beauty of this chandelier! I love it!!! Thanks again and I wish I would purchase more from you in the future!Kind Regards.
  • Virginija, Vilnius, Lithuania

    Rating: 5 / 5
    Good afternoon, many thanks for the quick delivery and a beautiful table lamp. It suits the room perfectly. Stay healthy and creative. With the best wishes from Lithuania.
  • Joanne Mifsud, Mqabba, Malta

    Rating: 5 / 5
    Dear Lenka, I would like to let you know that we received the chandeliers yesterday evening. We are still putting them together, but everything has arrived perfectly, and the pieces are very beautiful. I would like to thank you for everything and it has been a pleasure doing business with you! Thanks again :)
  • Małgorzata Wujcik, Płock, PL

    Rating: 5 / 5
    Good afternoon, We have just received the order and my boss is really happy with high quality product, packaging and fast delivery :). As for me thank you for good cooperation and I wish good luck to you and company.
  • Mocrac Natalia, Kishinev

    Rating: 5 / 5
    Dear Miss Lenka, we received our chandeliers and we would like to thank you for cooperation with you. The chandeliers are very nice and elegant.We are glad that we made the right choice and ordered chandelier in your factory. Perhaps later we again turn to you. Best wishes.
  • Hassiba Mohammad, London, GB

    Rating: 5 / 5
    Dear Mr.Tomes. I hope you are well, I would like to thank you for the lovely and a beautiful chandeliers. Really they are a piece of art. Every peice of them are made perfectly. Even your wrapping, packaging are wonderful, no damaged piece was found. As I said every single work was at high standard. Great thanks.
  • Dorothy Zander, Gurnee, Illinois

    Rating: 5 / 5
    The chandeliers was packaged very carefully and arrived in excellent condition. It is truly beautiful and I will display it proudly in my living room. Thank you for a quality product, superior customer service and pleasant online shopping experience. With kindest regards.
  • Ryszard Sznajder, Warszawa, PL

    Rating: 5 / 5
    Dear Mr.Tomes, hereby I confirm receiving the ordered chandelier which seems to be OK.Thank you very much for Your excellent cooperation. Best regards.
  • Jonas Hansen, Oslo, Norway

    Rating: 5 / 5
    Halo Mrs. Novakova! Thank you and thanks also to Mr. Tomes for almost excellent delivery of your nice chandelier to Oslo, to my son. He is the musician and music teacher and therefore is that nice for him to have such beautiful light source just over his lovely instrument. Have a nice day.
  • Karolina, Pécs, Hungary

    Rating: 5 / 5
    Hi Sarka, many thanks for the info provided. Shopping from you has been a real pleasure, an exceptional buyers journey as your customer service is second to none! Well done and thank you! Best regards
  • Mandeep and Mala, Singapore

    Rating: 5 / 5
    Hello, the whole process was super smooth. From the deposit, the final payment, the delivery. Sarka kept us fully informed. Hundred of pieces of glass and not one crack or breakage. The final product was totally beyond our expectations. Very, very beautiful.
  • Fatemeh Ansari, Copenhagen, DK

    Rating: 5 / 5
    Hello Hana, I want to say thank you again for your service and treatment. I received my package today and everything was perfect. Thank you very much.
  • Mantas Sakalauskas, Lithuania

    Rating: 5 / 5
    Everything went smoothly since placing an order. Finally after receiving item, it was more then easy to install due really great instructions. We are astonished and convinced, it was the best we could buy, very happy. Special Thanks to Sarka Novakova for the support.

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