SPECIAL OFFER: chandelier cleaner for FREE with every order until 31. 12. 2021. More information HERE >>

Customer care

 

We offer the largest selection of crystal chandeliers of various designs in one place

We will be happy to work with you to select the right lighting fixtures to ensure the right lighting atmosphere in your home and to give you the pleasure of the luxury of Czech crystal chandeliers. Our crystal chandeliers will become the jewel of your interior.

 

  • SHIPPING AND DELIVERY

    FREE shipping throughout the EU. Careful and thoughtful packaging to prevent damage. If an accident does occur, you will receive new spare parts from us free of charge.

     

  • CONSULTING SERVICE

    Do you need help with the selection? Are you renovating your house, apartment or business premises? Are you unsure about your choice? Contact our sales consultants.

  • GUARANTEE AND SPARE PARTS

    Our chandeliers are guaranteed for 5 years. We guarantee the availability of spare parts for 10 years. Lifetime guarantee for the brilliance of original Czech crystal.

  • SHOWROOM - STORE

    Visit our showroom and see the beauty and perfect shimmer of the Czech crystal with your own eyes. You can fully appreciate the quality of all the chandeliers.

  • WHY TO PURCHASE FROM US

    The chandeliers are trimmed with first-class crystal trimmings of the highest quality. The quality of craftsmanship is of a high standard. All chandeliers comply with 100% European standards.

     

  • HOW TO CHOOSE A CHANDELIER

    Our wide range of crystal chandeliers gives you the opportunity to create a pleasant and personal environment at home. How to choose a chandelier that meets your aesthetic as well as technical requirements?

  • CHANDELIER ASSEMBLY

    How to assemble a chandelier at home? It's nothing complicated. The chandelier is easy to assemble according to the enclosed instructions and drawing. All you need is a screwdriver and a little skill to assemble it.

  • HOW TO CLEAN A CHANDELIER

    It is not difficult to clean a crystal chandelier. Anyone can do it. Use our special crystal chandelier cleaner and simplify your life. Watch the video.

  • INSTALLATION SERVICE

    Have you chosen a few chandeliers for the whole house and don't dare to install them? Use the services of our technicians. They will bring the chandeliers, assemble, hang and wire them.

     

     

  • FAQ

    Do you have any questions about crystal chandeliers, ordering, shipping or payment? Use our "FAQ - Frequently Asked Questions" section. Our sales advisors will be happy to answer your further questions.

  • MAGAZINE ABOUT CHANDELIERS

    Inspiration, advice, tips, recommendations. How to recognize an original crystal chandelier? Doesn't it consume a lot of energy? Does it suit your interior? Simply everything about our crystal chandeliers.

  • ABOUT ARTCRYSTAL TOMES

    For more than 30 years we have been bringing the brilliance of Czech crystal and joy to our customers all over the world. We are specialists in crystal chandeliers and lighting fixtures. Take advantage of our experience.

Help with order?

DO YOU NEED HELP WITH ORDER?
Mon - Fri 8 - 16h

Sarka Novakova

 Šárka Nováková
 T: +420 739 551 185
 WhatsApp

 M: novakova@artcrystal.cz

Customer references

  • Kate Nielsen, Frederikshavn, DK

    Rating: 5 / 5
    Hello Sarka, we have recevided the chandelier yesterday, and thank for a good treatment and teamwork. We are looking forward to see the chandelier when we have placed it. The other chandelier is beautiful, and we are very happy with it, and satisfied. Have a nice weekend. Kind Regards.
  • Janet Williams, Rotherham, GB

    Rating: 5 / 5
    Dear Sarka, It has been a pleasure buying them off you. So glad as they are the prettiest for my size room they make me smile when I look at them. Will recommend you to everyone here .Thank you so much Sarka it has been a pleasure. Take care. Kind regards
  • Harriet L., Puissalicon, FRA

    Rating: 5 / 5
    Dear Lenka, It's here and in position! It's amazing! My mum is 'over the moon... Absolutely thrilled... It's beautiful ..' She says. When I can I will send you a photo... Thank you so much for everything. We will be buying another 2 next year! Probably different ones. Your service was impeccable.
  • Maria Salimeni, Stuttgart, DE

    Rating: 5 / 5
    Dear Lenka, yesterday the second big chandelier is arrived. Everything is perfect and we are very happy about such a good quality, nothing is broken or damaged. Thank you very much!!! Now, i am surching for the next one for my sleeping room. Kind regards.
  • Alex Durand, Paris

    Rating: 5 / 5
    Dear Mr.Tomes, herewith I would like to thank you and your company that your chandeliers lighted up my château in Paris. They perfectly stress the ambience of the whole château. I´m satisfied with your company cooperation. I can say: "Amazing chandeliers, perfect services.
  • Pinar, Bursa,Turkey

    Rating: 5 / 5
    Thank you very much Sarka, While ordering online, i was suspicious about the quality, conditions. I received today my chandelier and hung it already. It is gorgeous. Thank you very much. It definetly changed the ambiance of the entrance of my home. See you soon again.
  • Helen Cheung, Singapore

    Rating: 5 / 5
    Dear Lenka, I received the chandelier today! That's super fast!!! Thanks for the nice packaging, everything is in perfect condition! I admire the beauty of this chandelier! I love it!!! Thanks again and I wish I would purchase more from you in the future!Kind Regards.
  • Virginija, Vilnius, Lithuania

    Rating: 5 / 5
    Good afternoon, many thanks for the quick delivery and a beautiful table lamp. It suits the room perfectly. Stay healthy and creative. With the best wishes from Lithuania.
  • Joanne Mifsud, Mqabba, Malta

    Rating: 5 / 5
    Dear Lenka, I would like to let you know that we received the chandeliers yesterday evening. We are still putting them together, but everything has arrived perfectly, and the pieces are very beautiful. I would like to thank you for everything and it has been a pleasure doing business with you! Thanks again :)
  • Małgorzata Wujcik, Płock, PL

    Rating: 5 / 5
    Good afternoon, We have just received the order and my boss is really happy with high quality product, packaging and fast delivery :). As for me thank you for good cooperation and I wish good luck to you and company.
  • Mocrac Natalia, Kishinev

    Rating: 5 / 5
    Dear Miss Lenka, we received our chandeliers and we would like to thank you for cooperation with you. The chandeliers are very nice and elegant.We are glad that we made the right choice and ordered chandelier in your factory. Perhaps later we again turn to you. Best wishes.
  • Hassiba Mohammad, London, GB

    Rating: 5 / 5
    Dear Mr.Tomes. I hope you are well, I would like to thank you for the lovely and a beautiful chandeliers. Really they are a piece of art. Every peice of them are made perfectly. Even your wrapping, packaging are wonderful, no damaged piece was found. As I said every single work was at high standard. Great thanks.
  • Dorothy Zander, Gurnee, Illinois

    Rating: 5 / 5
    The chandeliers was packaged very carefully and arrived in excellent condition. It is truly beautiful and I will display it proudly in my living room. Thank you for a quality product, superior customer service and pleasant online shopping experience. With kindest regards.
  • Ryszard Sznajder, Warszawa, PL

    Rating: 5 / 5
    Dear Mr.Tomes, hereby I confirm receiving the ordered chandelier which seems to be OK.Thank you very much for Your excellent cooperation. Best regards.
  • Jonas Hansen, Oslo, Norway

    Rating: 5 / 5
    Halo Mrs. Novakova! Thank you and thanks also to Mr. Tomes for almost excellent delivery of your nice chandelier to Oslo, to my son. He is the musician and music teacher and therefore is that nice for him to have such beautiful light source just over his lovely instrument. Have a nice day.
  • Karolina, Pécs, Hungary

    Rating: 5 / 5
    Hi Sarka, many thanks for the info provided. Shopping from you has been a real pleasure, an exceptional buyers journey as your customer service is second to none! Well done and thank you! Best regards
  • Mandeep and Mala, Singapore

    Rating: 5 / 5
    Hello, the whole process was super smooth. From the deposit, the final payment, the delivery. Sarka kept us fully informed. Hundred of pieces of glass and not one crack or breakage. The final product was totally beyond our expectations. Very, very beautiful.

Follow us on social networks

facebook        instagram       pinterest     youtube

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Login