Trade Conditions

Trade conditions of e-shop

We pursue the e-shop with lightings textures and chandeliers on these websites. The seller specifies the trade conditions. The buyer agrees with trade conditions via his order. Both parts follow these trade conditions and trade conditions are obligatory for them.

These Business Terms and Conditions of the company ArtCrystal Tomes s.r.o. (as the "Seller") govern, in accordance with the provisions of Section 1751, Paragraph 1 of Act No. 89/2012 Coll., The Civil Code, as amended, the mutual rights and obligations of the parties arising out of or on the basis of a purchase contract concluded between the seller and another natural person (the "Buyer") through the seller's Internet shop. The e-shop is operated by the seller on a website located at via the web page interface.

1. Basic Data
ArtCrystal Tomes s.r.o.
Palackeho 41
46604 Jablonec nad Nisou
Czech Republic
Company registration number: 04517091
VAT: CZ04517091
Mentioned in municipal authority Jablonec nad Nisou according to §71, paragraph 2, Trade Law

Address of our bank
Komercni banka
Jehlarska 11
Jablonec nad Nisou
466 78 Czech republic

Number account 107-3599850207/0100
IBAN: CZ9101000001073599850207

Owner of account
ArtCrystal Tomes s.r.o.
Palackého 41
Jablonec nad Nisou
46604 Czech republic

Phone: +420 739 551 115
(below only "Seller")

The buyer is everybody who makes and sends the complete order to us. The buyer confirms that agree with trade conditions. Each buyer/customer is obliged to read trade conditions before he will make an order.
(below only "Customer")

2. Price and Payment Terms
All prices are including VAT. The prices are without shipping costs, packing and insurance.

The Customer can use following kinds of payment
a) Transfer of money to our bank account nr. 107-3599850207/0100
b) Payment by payment cards Visa, MasterCard/Eurocard
c) Payment in cash in our company

We will send the confirmation to the Customer after receipt of the order. The confirmation includes total price of the delivery, code of the order, our bank account number. Please be so kind and arrange the payment after our confirmation of your order. It is necessary to state our order code like variable symbol. We will dispatch the goods as soon as we will receive the payment to our account. Advance payment is the term for sending the goods.
The Seller is VAT registered company.

3. Order
Seller will confirm your order by e-mail or by phone as soon as he will check the availability of the goods. The confirmation includes the specification of the goods, quantity, unit price, shipping costs and expected delivery date.

Order Cancellation
Order cancellation from Customer side:
Customer is entitled to cancel his order for no reason at all before binding confirmation of the order. Customer has right to cancel his order after binding confirmation of the order only in case that the Seller will break agreed delivery conditions. If Customer will cancel confirmed order, he has to pay the costs which were caused to Seller. Seller is entitled to demand the compensation for damage.

4. Delivery Terms
The goods is usually dispatch within 15 working days after the confirmation of the order. Seller has to inform Customer immediately about new delivery date in case that the goods is not in stock. This situation will be solved according to individual agreement between Seller and Customer. The place of delivery is given in the order.

5. Guarantee and Complaint
General Regulation
Customer agrees with the complaints rules at the taking of delivery.

The damage of the goods during the transport
If some of the components will be damaged during the transport you will receive the spare parts free of charge. We require to be the shipment checked and this event announced us by phone or by e-mail within 48 hours after receipt of the goods from the forwarder. We ask you for specification of damaged part via drawing or via photo.
The Customer has to write up the complaint protocol with the forwarder. The Customer is not entitled to get new goods without this complaint protocol.
We will inform you about next steps as soon as we will receive your complaint.
The chandeliers are insured – if the goods is lost during the transport, we will send you new goods.

Defective Goods
Guarantee will start at the moment when Customer will take over the shipment. Seller guarantees the quality and the completeness of the shipment. Guarantee is 60 months.

The manufacturer reserves the right to minor modifications of the design of lightings.

Settlement of the Complaint
Customer will send the defective goods to Seller´s address to his own costs. Customer has to mark visibly the parcel with COMPLAINT.
The shipment will contain complained goods, copy of the purchase document, detailed description of the defect and his contact (address, phone number,...) The shipment sent to Seller´s costs will be not accepted. The sending costs of settled complaint will pay Seller.

Unjustified Complaint:
Seller will send the shipment back to Customer´s address to Customer´s account.

Justified Complaint:
The customer is entitled for:
a) Replacement of the goods
b) Adequate discount
c) To cancel the contract

Seller has to settle the complaint within 30 days from the date when Customer applied the complaint.

6. Contract cancellation
Seller is entitled to cancel the contract:
Operator of e-shop has entitlement to cancel the contract till the dispatch of the goods for present inaccessibility of the goods or for considerable change of the price. Seller has to inform about it Customer.
Customer´s entitlement to cancel the contract:
Customer can require the replacement of the goods or can get back money of the product which doesn´t comply to Customer´s idea. Customer has to inform Seller by phone or by e-mail. The customer must send inconvenient goods to Seller by registered mail within 14 days from the delivery. Seller will not accept the shipment send like "cash on delivery", or if the goods will be not in original packing, or the shipment will not contain warranty card, or the goods will be damaged.
Seller will settle this matter within 14 days after receipt of the goods.
The kinds of settlement:
a) Money order
b) Transfer of money to customer´s bank account
c) Replacement of the goods in the same value

7. Protection of personal data​
Article 13 of Regulation (EC) No 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Regulation on the protection of personal data) ( hereinafter referred to as the "GDPR Regulation") relating to the processing of the buyer's personal data for the purpose of fulfilling the purchase contract, for the purposes of negotiations on this contract and for the fulfillment of the public obligations of the seller, is fulfilled by the seller through a special document.

8. Saving cookies and sending business messages
Buyer agrees to receive information related to the seller's goods, services, or business to the buyer's electronic address, and also agrees to send the sales announcements to the buyer's electronic address. The information obligation towards the buyer, within the meaning of Article 13 of the GDPR, related to the processing of buyer's personal data for the purpose of sending commercial communications, is fulfilled by the seller through a special document.

Buyer agrees to store so-called cookies on his computer. If the purchase on the website is possible and the seller's obligations under the purchase contract are fulfilled without the so-called cookies being stored in the purchaser's computer, the buyer may withdraw the consent under the previous sentence at any time.

9. Final Clause
Information obligation of the taxpayer:
According to the law on the registration of sales, the seller is obliged to issue a receipt to the buyer. He is also obliged to register a revenue received from the Tax online; in case of technical failure, then within 48 hours.

Customer´s costs for the communication are for customer´s account.
These trade conditions are valid for all agreements between Seller and Customer. They are valid from 23.05. 2018. The operator reserves the right to change these trade conditions.

23.05. 2018, in Jablonec nad Nisou


Help with order?

Mon - Fri 8 - 16h

Sarka Novakova

 Šárka Nováková
 T: +420 739 551 115


What Our Customers Say

  • Wilco, Winterswijk, NL

    Rating: 5 / 5
    Hello Sarka, The package has arrived safely. Your colleagues are very good at secure packaging! The lamps are beautiful and i will be enjoying them for a very long time. Thank you for the excellent service, and until my next order. Kind regards, Wilco.
  • Emma, Tallin, Estonia

    Rating: 5 / 5
    Dear Sarka, I received the parcel, everything is all right. The chandelier successfully reached it's destination. I am so happy! It is so beautiful, just as I imagined it to be, or perhaps even better :) All my gratitude to ArtCrystal for a quick fullfillment of the order. And of course to you, dear Sarka for helping with it! Hope to order again soon. My kindest regards, Emma.
  • Sandra, Klaipėda, Lithuania

    Rating: 5 / 5
    Hello Sarka, Just a quick email to say thank you for our gorgeous chandelier! My mum has now had it hanged on the ceiling, complete with all the crystals, and she can't take her eyes off it. She was also very impressed with how well everything was polished and packaged, and the overall efficiency and organisation of the transaction. Very happy customers, thank you!
  • Kate Nielsen, Frederikshavn, DK

    Rating: 5 / 5
    Hello Sarka, we have recevided the chandelier yesterday, and thank for a good treatment and teamwork. We are looking forward to see the chandelier when we have placed it. The other chandelier is beautiful, and we are very happy with it, and satisfied. Have a nice weekend. Kind Regards.
  • Jonas Hansen, Oslo, Norway

    Rating: 5 / 5
    Hello Mrs. Novakova! Thank you and thanks also to Mr. Tomes for almost excellent delivery of your nice chandelier to Oslo, to my son. He is the musician and music teacher and therefore is that nice for him to have such beautiful light source just over his lovely instrument. Have a nice day. Sincerely
  • Slava, Ireland

    Rating: 5 / 5
    Hi Šárka, I received the chandelier yesterday. It looks amazing and I'm very happy with it. I would like to thank you for your service and hope to have business with you in the future. Thank you and kind regards, Slava.
  • Janet Williams, Rotherham, GB

    Rating: 5 / 5
    Dear Sarka, It has been a pleasure buying them off you. So glad as they are the prettiest for my size room they make me smile when I look at them. Will recommend you to everyone here .Thank you so much Sarka it has been a pleasure. Take care. Kind regards
  • Elisa Palmieri, Sassari, Italy

    Rating: 5 / 5
    Dear Sarka! We received today the parcel. A good news. Everything is fine. It is really beautiful set. Special thanks to you as a professional. It was a pleasure to communicate. Thank you and wish a good business. Best regards
  • Pinar, Bursa,Turkey

    Rating: 5 / 5
    Thank you very much Sarka, While ordering online, i was suspicious about the quality, conditions. I received today my chandelier and hung it already. It is gorgeous. Thank you very much. It definetly changed the ambiance of the entrance of my home. See you soon again.
  • Emily Clarke, Sheffield, GB

    Rating: 5 / 5
    Dear Sarka, thank you. We have assembled one of the chandeliers and it is BEAUTIFUL. Thank you so much for all your help. You have been fabulous.
  • Harriet L., Puissalicon, FRA

    Rating: 5 / 5
    Dear Lenka, It's here and in position! It's amazing! My mum is 'over the moon... Absolutely thrilled... It's beautiful ..' She says. When I can I will send you a photo... Thank you so much for everything. We will be buying another 2 next year! Probably different ones. Your service was impeccable.
  • Maria Salimeni, Stuttgart, DE

    Rating: 5 / 5
    Dear Lenka, yesterday the second big chandelier is arrived. Everything is perfect and we are very happy about such a good quality, nothing is broken or damaged. Thank you very much!!! Now, i am surching for the next one for my sleeping room. Kind regards.
  • Alex Durand, Paris

    Rating: 5 / 5
    Dear Mr.Tomes, herewith I would like to thank you and your company that your chandeliers lighted up my château in Paris. They perfectly stress the ambience of the whole château. I´m satisfied with your company cooperation. I can say: "Amazing chandeliers, perfect services.
  • Helen Cheung, Singapore

    Rating: 5 / 5
    Dear Lenka, I received the chandelier today! That's super fast!!! Thanks for the nice packaging, everything is in perfect condition! I admire the beauty of this chandelier! I love it!!! Thanks again and I wish I would purchase more from you in the future!Kind Regards.
  • Virginija, Vilnius, Lithuania

    Rating: 5 / 5
    Good afternoon, many thanks for the quick delivery and a beautiful table lamp. It suits the room perfectly. Stay healthy and creative. With the best wishes from Lithuania.
  • Joanne Mifsud, Mqabba, Malta

    Rating: 5 / 5
    Dear Lenka, I would like to let you know that we received the chandeliers yesterday evening. We are still putting them together, but everything has arrived perfectly, and the pieces are very beautiful. I would like to thank you for everything and it has been a pleasure doing business with you! Thanks again :)
  • Małgorzata Wujcik, Płock, PL

    Rating: 5 / 5
    Good afternoon, We have just received the order and my boss is really happy with high quality product, packaging and fast delivery :). As for me thank you for good cooperation and I wish good luck to you and company.
  • Mocrac Natalia, Kishinev

    Rating: 5 / 5
    Dear Miss Lenka, we received our chandeliers and we would like to thank you for cooperation with you. The chandeliers are very nice and elegant.We are glad that we made the right choice and ordered chandelier in your factory. Perhaps later we again turn to you. Best wishes.
  • Hassiba Mohammad, London, GB

    Rating: 5 / 5
    Dear Mr.Tomes. I hope you are well, I would like to thank you for the lovely and a beautiful chandeliers. Really they are a piece of art. Every peice of them are made perfectly. Even your wrapping, packaging are wonderful, no damaged piece was found. As I said every single work was at high standard. Great thanks.
  • Dorothy Zander, Gurnee, Illinois

    Rating: 5 / 5
    The chandeliers was packaged very carefully and arrived in excellent condition. It is truly beautiful and I will display it proudly in my living room. Thank you for a quality product, superior customer service and pleasant online shopping experience. With kindest regards.
  • Ryszard Sznajder, Warszawa, PL

    Rating: 5 / 5
    Dear Mr.Tomes, hereby I confirm receiving the ordered chandelier which seems to be OK.Thank you very much for Your excellent cooperation. Best regards.
  • Jonas Hansen, Oslo, Norway

    Rating: 5 / 5
    Halo Mrs. Novakova! Thank you and thanks also to Mr. Tomes for almost excellent delivery of your nice chandelier to Oslo, to my son. He is the musician and music teacher and therefore is that nice for him to have such beautiful light source just over his lovely instrument. Have a nice day.
  • Karolina, Pécs, Hungary

    Rating: 5 / 5
    Hi Sarka, many thanks for the info provided. Shopping from you has been a real pleasure, an exceptional buyers journey as your customer service is second to none! Well done and thank you! Best regards
  • Mandeep and Mala, Singapore

    Rating: 5 / 5
    Hello, the whole process was super smooth. From the deposit, the final payment, the delivery. Sarka kept us fully informed. Hundred of pieces of glass and not one crack or breakage. The final product was totally beyond our expectations. Very, very beautiful.
  • Fatemeh Ansari, Copenhagen, DK

    Rating: 5 / 5
    Hello Hana, I want to say thank you again for your service and treatment. I received my package today and everything was perfect. Thank you very much.
  • Mantas Sakalauskas, Lithuania

    Rating: 5 / 5
    Everything went smoothly since placing an order. Finally after receiving item, it was more then easy to install due really great instructions. We are astonished and convinced, it was the best we could buy, very happy. Special Thanks to Sarka Novakova for the support.

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