Shipping and Payment

Shipping

Shipping of all our chandeliers is free of charge within the EU. The only exceptions are island states. Stock chandeliers are usually delivered within 5 working days (EU).

Shipping fees to countries outside of the EU are calculated individually. We offer the best prices possible (calculated by destination, weight and size) and cooperate with these companies:

• PPL
• DHL
• UPS
• Schenker.

We pack our chandeliers with great care. Using cardboard, cartons, pressed paper, bubble wrap and foam, we pack each part of the chandelier separately (its body, arms, dishes, trimmings, chains). All components are marked well.

What If Your Chandelier Gets Damaged During Transport

We pack our chandeliers with great care. If the chandelier still gets damaged during shipping, please let us know. Please take a photo of everything and email it to novakova@artcrystal.cz within 48 hours of receiving the shipment. As soon as we receive your complaint, we will inform you about the next steps. No need to worry, our chandeliers are always insured — if the goods get lost or damaged during transport, you'll get a replacement.

What If You Damage the item Yourself by Careless Handling

Also in this case, please send us an email to novakova@artcrystal.cz including photos. We will get back to you and together we will arrange a course of action - most often we send spare parts.

See how carefully we pack the chandeliers

Payment

You can pay for the following ways:

• By card online. The fastest and most convenient way to pay by credit card immediately after ordering in the e-shop. Payment is made through a secure payment gateway, so your money is safe. 
  
  
• By bank transfer. You can pay for your order by traditional bank transfer to our bank account 115-2926140217/0100, where the variable symbol is your order number.
  IBAN CZ7901000001152926140217
  BIC / SWIFT code KOMBCZPPXXX
  
  These instructions will also be sent to you by email after your order has been placed. We ship the goods immediately after the money is credited to our account.
  
  
• PayPal. Click on the button with the PayPal icon, log in to your PayPal account, select a payment card and confirm.

Contact for you

Sales officer for English speaking
Sarka Novakova
T: +420 739 551 115
M: novakova@artcrystal.cz