Shipping and Payment

What Our Customers Say

• Wilco, Winterswijk, NL

  Rating: 5 / 5

  Hello Sarka, The package has arrived safely. Your colleagues are very good at secure packaging! The lamps are beautiful and i will be enjoying them for a very long time. Thank you for the excellent service, and until my next order. Kind regards, Wilco.

• Emma, Tallin, Estonia

  Rating: 5 / 5

  Dear Sarka, I received the parcel, everything is all right. The chandelier successfully reached it's destination. I am so happy! It is so beautiful, just as I imagined it to be, or perhaps even better :) All my gratitude to ArtCrystal for a quick fullfillment of the order. And of course to you, dear Sarka for helping with it! Hope to order again soon. My kindest regards, Emma.

• Sandra, Klaipėda, Lithuania

  Rating: 5 / 5

  Hello Sarka, Just a quick email to say thank you for our gorgeous chandelier! My mum has now had it hanged on the ceiling, complete with all the crystals, and she can't take her eyes off it. She was also very impressed with how well everything was polished and packaged, and the overall efficiency and organisation of the transaction. Very happy customers, thank you!

• Kate Nielsen, Frederikshavn, DK

  Rating: 5 / 5

  Hello Sarka, we have recevided the chandelier yesterday, and thank for a good treatment and teamwork. We are looking forward to see the chandelier when we have placed it. The other chandelier is beautiful, and we are very happy with it, and satisfied. Have a nice weekend. Kind Regards.

• Jonas Hansen, Oslo, Norway

  Rating: 5 / 5

  Hello Mrs. Novakova! Thank you and thanks also to Mr. Tomes for almost excellent delivery of your nice chandelier to Oslo, to my son. He is the musician and music teacher and therefore is that nice for him to have such beautiful light source just over his lovely instrument. Have a nice day. Sincerely

• Slava, Ireland

  Rating: 5 / 5

  Hi Šárka, I received the chandelier yesterday. It looks amazing and I'm very happy with it. I would like to thank you for your service and hope to have business with you in the future. Thank you and kind regards, Slava.

• Janet Williams, Rotherham, GB

  Rating: 5 / 5

  Dear Sarka, It has been a pleasure buying them off you. So glad as they are the prettiest for my size room they make me smile when I look at them. Will recommend you to everyone here .Thank you so much Sarka it has been a pleasure. Take care. Kind regards

• Elisa Palmieri, Sassari, Italy

  Rating: 5 / 5

  Dear Sarka! We received today the parcel. A good news. Everything is fine. It is really beautiful set. Special thanks to you as a professional. It was a pleasure to communicate. Thank you and wish a good business. Best regards

• Pinar, Bursa,Turkey

  Rating: 5 / 5

  Thank you very much Sarka, While ordering online, i was suspicious about the quality, conditions. I received today my chandelier and hung it already. It is gorgeous. Thank you very much. It definetly changed the ambiance of the entrance of my home. See you soon again.

• Emily Clarke, Sheffield, GB

  Rating: 5 / 5

  Dear Sarka, thank you. We have assembled one of the chandeliers and it is BEAUTIFUL. Thank you so much for all your help. You have been fabulous.

• Harriet L., Puissalicon, FRA

  Rating: 5 / 5

  Dear Lenka, It's here and in position! It's amazing! My mum is 'over the moon... Absolutely thrilled... It's beautiful ..' She says. When I can I will send you a photo... Thank you so much for everything. We will be buying another 2 next year! Probably different ones. Your service was impeccable.

• Maria Salimeni, Stuttgart, DE

  Rating: 5 / 5

  Dear Lenka, yesterday the second big chandelier is arrived. Everything is perfect and we are very happy about such a good quality, nothing is broken or damaged. Thank you very much!!! Now, i am surching for the next one for my sleeping room. Kind regards.

• Alex Durand, Paris

  Rating: 5 / 5

  Dear Mr.Tomes, herewith I would like to thank you and your company that your chandeliers lighted up my château in Paris. They perfectly stress the ambience of the whole château. I´m satisfied with your company cooperation. I can say: "Amazing chandeliers, perfect services.

• Helen Cheung, Singapore

  Rating: 5 / 5

  Dear Lenka, I received the chandelier today! That's super fast!!! Thanks for the nice packaging, everything is in perfect condition! I admire the beauty of this chandelier! I love it!!! Thanks again and I wish I would purchase more from you in the future!Kind Regards.

• Virginija, Vilnius, Lithuania

  Rating: 5 / 5

  Good afternoon, many thanks for the quick delivery and a beautiful table lamp. It suits the room perfectly. Stay healthy and creative. With the best wishes from Lithuania.

• Joanne Mifsud, Mqabba, Malta

  Rating: 5 / 5

  Dear Lenka, I would like to let you know that we received the chandeliers yesterday evening. We are still putting them together, but everything has arrived perfectly, and the pieces are very beautiful. I would like to thank you for everything and it has been a pleasure doing business with you! Thanks again :)

• Małgorzata Wujcik, Płock, PL

  Rating: 5 / 5

  Good afternoon, We have just received the order and my boss is really happy with high quality product, packaging and fast delivery :). As for me thank you for good cooperation and I wish good luck to you and company.

• Mocrac Natalia, Kishinev

  Rating: 5 / 5

  Dear Miss Lenka, we received our chandeliers and we would like to thank you for cooperation with you. The chandeliers are very nice and elegant.We are glad that we made the right choice and ordered chandelier in your factory. Perhaps later we again turn to you. Best wishes.

• Hassiba Mohammad, London, GB

  Rating: 5 / 5

  Dear Mr.Tomes. I hope you are well, I would like to thank you for the lovely and a beautiful chandeliers. Really they are a piece of art. Every peice of them are made perfectly. Even your wrapping, packaging are wonderful, no damaged piece was found. As I said every single work was at high standard. Great thanks.

• Dorothy Zander, Gurnee, Illinois

  Rating: 5 / 5

  The chandeliers was packaged very carefully and arrived in excellent condition. It is truly beautiful and I will display it proudly in my living room. Thank you for a quality product, superior customer service and pleasant online shopping experience. With kindest regards.

• Ryszard Sznajder, Warszawa, PL

  Rating: 5 / 5

  Dear Mr.Tomes, hereby I confirm receiving the ordered chandelier which seems to be OK.Thank you very much for Your excellent cooperation. Best regards.

• Jonas Hansen, Oslo, Norway

  Rating: 5 / 5

  Halo Mrs. Novakova! Thank you and thanks also to Mr. Tomes for almost excellent delivery of your nice chandelier to Oslo, to my son. He is the musician and music teacher and therefore is that nice for him to have such beautiful light source just over his lovely instrument. Have a nice day.

• Karolina, Pécs, Hungary

  Rating: 5 / 5

  Hi Sarka, many thanks for the info provided. Shopping from you has been a real pleasure, an exceptional buyers journey as your customer service is second to none! Well done and thank you! Best regards

• Mandeep and Mala, Singapore

  Rating: 5 / 5

  Hello, the whole process was super smooth. From the deposit, the final payment, the delivery. Sarka kept us fully informed. Hundred of pieces of glass and not one crack or breakage. The final product was totally beyond our expectations. Very, very beautiful.

• Fatemeh Ansari, Copenhagen, DK

  Rating: 5 / 5

  Hello Hana, I want to say thank you again for your service and treatment. I received my package today and everything was perfect. Thank you very much.

• Mantas Sakalauskas, Lithuania

  Rating: 5 / 5

  Everything went smoothly since placing an order. Finally after receiving item, it was more then easy to install due really great instructions. We are astonished and convinced, it was the best we could buy, very happy. Special Thanks to Sarka Novakova for the support.